Return & Refund Policy

At INSTA Furnie, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• You may request a return within 14 days of receiving your order, only shipped defective products are eligible for return.

• Items must be unused, undamaged, and in their original packaging.

• Custom-made or personalized items are non-returnable, unless they arrive damaged or defective.

2. Return Process

• To start a return, please contact our customer service team at +201003010561 with your order details, item details, and reason for return.

• Once your request is reviewed, we will provide return instructions and the return shipping address.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days to your original payment method.

• Shipping costs paid at checkout are non-refundable.

4. Exchanges

• Exchanges are only available for items that are defective or damaged.

• If you wish to exchange an item for a different product, you may return it (if eligible) and place a new order.

• In case of an exchange, the customer is responsible for covering the shipping fees for both the return and the new shipment.